Politique de retours et de remboursements | GreenMotor<\/title>\n <meta name=\"description\" content=\"Politique de retours et de remboursements GreenMotor - Conditions d'exercice du droit de r\u00e9tractation pour particuliers et professionnels\">\n <meta name=\"robots\" content=\"noindex, nofollow\">\n <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=IBM+Plex+Sans:wght@400;500;600;700&family=Barlow:wght@700;800&display=swap\" rel=\"stylesheet\">\n <style>\n :root {\n --green-primary: #0FA958;\n --green-dark: #0D8A47;\n --dark-text: #111827;\n --neutral-text: #4B5563;\n --light-bg: #F9FAFB;\n --white: #FFFFFF;\n --border-color: #E5E7EB;\n --blue-info: #3B82F6;\n }\n \n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n \n body {\n font-family: 'IBM Plex Sans', sans-serif;\n color: var(--neutral-text);\n line-height: 1.7;\n background: var(--light-bg);\n }\n \n \/* Header *\/\n .legal-header {\n background: linear-gradient(135deg, var(--green-primary) 0%, var(--green-dark) 100%);\n color: var(--white);\n padding: 3rem 2rem;\n text-align: center;\n }\n \n .legal-header h1 {\n font-family: 'Barlow', sans-serif;\n font-size: clamp(2rem, 4vw, 3rem);\n font-weight: 800;\n margin-bottom: 1rem;\n }\n \n .company-name {\n font-size: 1.2rem;\n font-weight: 600;\n opacity: 0.95;\n margin-bottom: 0.5rem;\n }\n \n .last-update {\n opacity: 0.85;\n font-size: 0.9rem;\n margin-top: 1rem;\n }\n \n \/* Container *\/\n .legal-container {\n max-width: 900px;\n margin: -2rem auto 4rem;\n background: var(--white);\n border-radius: 16px;\n box-shadow: 0 10px 40px rgba(0, 0, 0, 0.08);\n padding: 3rem;\n }\n \n \/* Table of Contents *\/\n .toc {\n background: var(--light-bg);\n border-left: 4px solid var(--green-primary);\n padding: 2rem;\n margin-bottom: 3rem;\n border-radius: 8px;\n }\n \n .toc h2 {\n font-family: 'Barlow', sans-serif;\n font-size: 1.3rem;\n color: var(--green-primary);\n margin-bottom: 1.5rem;\n }\n \n .toc ol {\n margin-left: 1.5rem;\n }\n \n .toc li {\n margin-bottom: 0.7rem;\n }\n \n .toc a {\n color: var(--neutral-text);\n text-decoration: none;\n transition: color 0.3s ease;\n }\n \n .toc a:hover {\n color: var(--green-primary);\n }\n \n \/* Articles *\/\n .article {\n margin-bottom: 3rem;\n padding-bottom: 2rem;\n border-bottom: 1px solid var(--border-color);\n }\n \n .article:last-child {\n border-bottom: none;\n }\n \n .article-number {\n display: inline-block;\n background: var(--green-primary);\n color: var(--white);\n padding: 0.3rem 1rem;\n border-radius: 20px;\n font-size: 0.85rem;\n font-weight: 700;\n margin-bottom: 1rem;\n }\n \n .article h2 {\n font-family: 'Barlow', sans-serif;\n font-size: 1.6rem;\n color: var(--dark-text);\n margin-bottom: 1.5rem;\n font-weight: 700;\n }\n \n .article p {\n margin-bottom: 1.2rem;\n font-size: 1.05rem;\n }\n \n .article ul {\n margin: 1.5rem 0 1.5rem 2rem;\n }\n \n .article li {\n margin-bottom: 0.8rem;\n font-size: 1.05rem;\n position: relative;\n padding-left: 0.5rem;\n }\n \n .article li::marker {\n color: var(--green-primary);\n }\n \n \/* Info Boxes *\/\n .info-box {\n background: rgba(15, 169, 88, 0.05);\n border-left: 4px solid var(--green-primary);\n padding: 1.5rem;\n margin: 2rem 0;\n border-radius: 8px;\n }\n \n .info-box strong {\n color: var(--green-primary);\n display: block;\n margin-bottom: 0.5rem;\n font-size: 1.1rem;\n }\n \n .warning-box {\n background: rgba(245, 158, 11, 0.05);\n border-left: 4px solid #F59E0B;\n padding: 1.5rem;\n margin: 2rem 0;\n border-radius: 8px;\n }\n \n .warning-box strong {\n color: #F59E0B;\n display: block;\n margin-bottom: 0.5rem;\n font-size: 1.1rem;\n }\n \n \/* Highlight Text *\/\n .highlight-green {\n color: var(--green-primary);\n font-weight: 600;\n }\n \n .highlight-bold {\n font-weight: 700;\n color: var(--dark-text);\n }\n \n \/* Contact Section *\/\n .contact-section {\n background: linear-gradient(135deg, var(--green-primary) 0%, var(--green-dark) 100%);\n color: var(--white);\n padding: 2.5rem;\n border-radius: 12px;\n margin-top: 3rem;\n text-align: center;\n }\n \n .contact-section h3 {\n font-family: 'Barlow', sans-serif;\n font-size: 1.8rem;\n margin-bottom: 1.5rem;\n }\n \n .contact-info {\n display: flex;\n flex-direction: column;\n gap: 1rem;\n align-items: center;\n }\n \n .contact-item {\n display: flex;\n align-items: center;\n gap: 0.8rem;\n font-size: 1.1rem;\n }\n \n .contact-item a {\n color: var(--white);\n text-decoration: none;\n font-weight: 600;\n transition: opacity 0.3s ease;\n }\n \n .contact-item a:hover {\n opacity: 0.85;\n }\n \n \/* Legal Reference *\/\n .legal-ref {\n background: rgba(59, 130, 246, 0.05);\n border-left: 3px solid var(--blue-info);\n padding: 0.8rem 1.2rem;\n margin: 1.5rem 0;\n border-radius: 6px;\n font-size: 0.95rem;\n color: var(--neutral-text);\n }\n \n .legal-ref strong {\n color: var(--blue-info);\n }\n \n \/* Timeline *\/\n .timeline {\n position: relative;\n padding-left: 2rem;\n margin: 2rem 0;\n }\n \n .timeline::before {\n content: '';\n position: absolute;\n left: 0;\n top: 0;\n bottom: 0;\n width: 3px;\n background: var(--green-primary);\n }\n \n .timeline-item {\n position: relative;\n margin-bottom: 1.5rem;\n }\n \n .timeline-item::before {\n content: '';\n position: absolute;\n left: -2.6rem;\n top: 0.3rem;\n width: 12px;\n height: 12px;\n border-radius: 50%;\n background: var(--green-primary);\n border: 3px solid var(--white);\n box-shadow: 0 0 0 3px var(--green-primary);\n }\n \n \/* Back to Top *\/\n .back-to-top {\n display: inline-block;\n margin-top: 2rem;\n padding: 0.8rem 2rem;\n background: var(--green-primary);\n color: var(--white);\n text-decoration: none;\n border-radius: 8px;\n font-weight: 600;\n transition: all 0.3s ease;\n }\n \n .back-to-top:hover {\n background: var(--green-dark);\n transform: translateY(-2px);\n }\n \n \/* Responsive *\/\n @media (max-width: 768px) {\n .legal-container {\n margin: -1rem 1rem 2rem;\n padding: 2rem 1.5rem;\n }\n \n .legal-header {\n padding: 2rem 1.5rem;\n }\n \n .article h2 {\n font-size: 1.4rem;\n }\n }\n <\/style>\n<\/head>\n<body>\n \n <header class=\"legal-header\">\n <div class=\"company-name\">GreenMotor<\/div>\n <h1>Pol\u00edtica de devoluciones y reembolsos<\/h1>\n <div class=\"last-update\">Derni\u00e8re mise \u00e0 jour : 2026<\/div>\n <\/header>\n \n \n <div class=\"legal-container\">\n \n <p style=\"font-size: 1.1rem; margin-bottom: 2rem; color: var(--dark-text);\">\n La pr\u00e9sente politique de retours et de remboursements s’applique \u00e0 l’ensemble des ventes r\u00e9alis\u00e9es sur le site <strong><a href=\"https:\/\/greenmotor.eu\/es\/\" style=\"color: var(--green-primary);\">www.greenmotor.eu<\/a><\/strong>, exploit\u00e9 par la soci\u00e9t\u00e9 <strong>GreenMotor<\/strong>.\n <\/p>\n \n \n <div class=\"toc\">\n <h2>\ud83d\udccb Sommaire<\/h2>\n <ol>\n <li><a href=\"#article1\">Champ d’application<\/a><\/li>\n <li><a href=\"#article2\">Droit de r\u00e9tractation (clients particuliers)<\/a><\/li>\n <li><a href=\"#article3\">Conditions d’exercice du droit de r\u00e9tractation<\/a><\/li>\n <li><a href=\"#article4\">Exclusions du droit de r\u00e9tractation<\/a><\/li>\n <li><a href=\"#article5\">Proc\u00e9dure de retour<\/a><\/li>\n <li><a href=\"#article6\">Remboursement<\/a><\/li>\n <li><a href=\"#article7\">Produits d\u00e9fectueux ou non conformes<\/a><\/li>\n <li><a href=\"#article8\">Clients professionnels (B2B)<\/a><\/li>\n <li><a href=\"#article9\">Adresse de retour<\/a><\/li>\n <li><a href=\"#article10\">P\u00f3ngase en contacto con<\/a><\/li>\n <\/ol>\n <\/div>\n \n \n <article class=\"article\" id=\"article1\">\n <span class=\"article-number\">Article 1<\/span>\n <h2>Champ d’application<\/h2>\n <p>Les pr\u00e9sentes conditions s’appliquent exclusivement aux ventes conclues \u00e0 distance entre <span class=\"highlight-bold\">GreenMotor<\/span> et des clients particuliers ou professionnels, via le site internet <a href=\"https:\/\/greenmotor.eu\/es\/\" style=\"color: var(--green-primary); font-weight: 600;\">www.greenmotor.eu<\/a>.<\/p>\n <div class=\"info-box\">\n <strong>\ud83d\udccc Important<\/strong>\n Toute commande implique l’acceptation sans r\u00e9serve de la pr\u00e9sente politique.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article2\">\n <span class=\"article-number\">Article 2<\/span>\n <h2>Droit de r\u00e9tractation (clients particuliers)<\/h2>\n <div class=\"legal-ref\">\n <strong>Fondement l\u00e9gal :<\/strong> Articles L221-18 \u00e0 L221-28 du Code de la consommation\n <\/div>\n <p>Le client consommateur dispose d’un <span class=\"highlight-green\">d\u00e9lai de quatorze (14) jours calendaires<\/span> \u00e0 compter de la r\u00e9ception du produit pour exercer son droit de r\u00e9tractation, sans avoir \u00e0 motiver sa d\u00e9cision ni \u00e0 supporter d’autres co\u00fbts que ceux pr\u00e9vus par la loi.<\/p>\n <div class=\"info-box\">\n <strong>\u2709\ufe0f Notification de r\u00e9tractation<\/strong>\n La demande de r\u00e9tractation doit \u00eatre notifi\u00e9e par \u00e9crit \u00e0 l’adresse suivante :<br>\n \ud83d\udce7 <a href=\"mailto:contact@greenmotor.eu\" style=\"color: var(--green-primary); font-weight: 600;\">contact@greenmotor.eu<\/a>\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article3\">\n <span class=\"article-number\">Article 3<\/span>\n <h2>Conditions d’exercice du droit de r\u00e9tractation<\/h2>\n <p>Pour \u00eatre accept\u00e9, le retour doit respecter <span class=\"highlight-bold\">strictement<\/span> les conditions suivantes :<\/p>\n <ul>\n <li>Le produit doit \u00eatre <span class=\"highlight-green\">strictement neuf<\/span>, non utilis\u00e9<\/li>\n <li>Le produit doit \u00eatre retourn\u00e9 dans son <span class=\"highlight-green\">emballage d’origine<\/span>, complet et intact<\/li>\n <li>Aucun accessoire, notice ou \u00e9l\u00e9ment ne doit manquer<\/li>\n <li>Le produit ne doit pr\u00e9senter <span class=\"highlight-green\">aucune trace d’utilisation, de montage ou d’usure<\/span><\/li>\n <\/ul>\n <div class=\"warning-box\">\n <strong>\u26a0\ufe0f Attention<\/strong>\n Tout produit ne respectant pas ces conditions pourra \u00eatre refus\u00e9 ou faire l’objet d’une d\u00e9cote.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article4\">\n <span class=\"article-number\">Article 4<\/span>\n <h2>Exclusions du droit de r\u00e9tractation<\/h2>\n <div class=\"legal-ref\">\n <strong>Fondement l\u00e9gal :<\/strong> Article L221-28 du Code de la consommation\n <\/div>\n <p>Le droit de r\u00e9tractation ne s’applique pas notamment aux :<\/p>\n <ul>\n <li>Produits personnalis\u00e9s ou configur\u00e9s selon les sp\u00e9cifications du client<\/li>\n <li>Produits utilis\u00e9s, install\u00e9s ou mis en service<\/li>\n <li>Logiciels, licences num\u00e9riques ou contenus t\u00e9l\u00e9chargeables apr\u00e8s activation<\/li>\n <li>Produits d\u00e9t\u00e9rior\u00e9s apr\u00e8s livraison<\/li>\n <\/ul>\n <\/article>\n \n \n <article class=\"article\" id=\"article5\">\n <span class=\"article-number\">Article 5<\/span>\n <h2>Proc\u00e9dure de retour<\/h2>\n <p>Tout retour doit faire l’objet d’une <span class=\"highlight-bold\">demande pr\u00e9alable \u00e9crite<\/span> aupr\u00e8s du service client GreenMotor.<\/p>\n <div class=\"warning-box\">\n <strong>\u26a0\ufe0f Important<\/strong>\n Aucun retour ne sera accept\u00e9 sans validation pr\u00e9alable.\n <\/div>\n <div class=\"timeline\">\n <div class=\"timeline-item\">\n <strong>\u00c9tape 1 :<\/strong> Envoi de la demande de retour par email \u00e0 contact@greenmotor.eu\n <\/div>\n <div class=\"timeline-item\">\n <strong>\u00c9tape 2 :<\/strong> Validation de la demande par GreenMotor (sous 48h)\n <\/div>\n <div class=\"timeline-item\">\n <strong>\u00c9tape 3 :<\/strong> R\u00e9ception de l’adresse de retour et des instructions\n <\/div>\n <div class=\"timeline-item\">\n <strong>\u00c9tape 4 :<\/strong> Exp\u00e9dition du produit (frais \u00e0 la charge du client)\n <\/div>\n <\/div>\n <div class=\"info-box\">\n <strong>\ud83d\udcb0 Frais de retour<\/strong>\n Les frais de retour sont \u00e0 la charge du client, sauf en cas d’erreur imputable \u00e0 GreenMotor ou de produit reconnu d\u00e9fectueux.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article6\">\n <span class=\"article-number\">Article 6<\/span>\n <h2>Remboursement<\/h2>\n <p>Sous r\u00e9serve de conformit\u00e9 du produit retourn\u00e9, GreenMotor proc\u00e9dera au remboursement dans un d\u00e9lai maximal de <span class=\"highlight-green\">quatorze (14) jours<\/span> \u00e0 compter de la r\u00e9ception effective du produit.<\/p>\n <div class=\"info-box\">\n <strong>\ud83d\udcb3 Modalit\u00e9s de remboursement<\/strong>\n Le remboursement sera effectu\u00e9 via le <span class=\"highlight-bold\">moyen de paiement utilis\u00e9 lors de la commande<\/span>.\n <\/div>\n <div class=\"warning-box\">\n <strong>\u26a0\ufe0f Attention<\/strong>\n Les frais de livraison initiaux ne sont pas rembours\u00e9s, sauf en cas de manquement imputable \u00e0 GreenMotor.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article7\">\n <span class=\"article-number\">Article 7<\/span>\n <h2>Produits d\u00e9fectueux ou non conformes<\/h2>\n <div class=\"legal-ref\">\n <strong>Fondement l\u00e9gal :<\/strong> Articles L217-3 et suivants du Code de la consommation\n <\/div>\n <p>En cas de produit d\u00e9fectueux ou non conforme \u00e0 la commande, le client doit notifier GreenMotor dans un d\u00e9lai de <span class=\"highlight-green\">quarante-huit (48) heures<\/span> suivant la r\u00e9ception du produit, en fournissant tous justificatifs n\u00e9cessaires (photos, vid\u00e9os).<\/p>\n <p>Apr\u00e8s analyse, GreenMotor proposera :<\/p>\n <ul>\n <li><span class=\"highlight-green\">La r\u00e9paration<\/span><\/li>\n <li><span class=\"highlight-green\">Le remplacement<\/span><\/li>\n <li>Ou <span class=\"highlight-green\">le remboursement<\/span> du produit<\/li>\n <\/ul>\n <div class=\"info-box\">\n <strong>\u2705 Frais pris en charge<\/strong>\n Les frais de retour seront alors pris en charge par GreenMotor.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article8\">\n <span class=\"article-number\">Article 8<\/span>\n <h2>Clients professionnels (B2B)<\/h2>\n <p>Sauf stipulation contraire, les ventes r\u00e9alis\u00e9es aupr\u00e8s de professionnels ne b\u00e9n\u00e9ficient pas du droit de r\u00e9tractation.<\/p>\n <div class=\"warning-box\">\n <strong>\ud83d\udccb Examen au cas par cas<\/strong>\n Toute demande de retour fera l’objet d’un examen au cas par cas, sans obligation d’acceptation de la part de GreenMotor.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article9\">\n <span class=\"article-number\">Article 9<\/span>\n <h2>Adresse de retour<\/h2>\n <div class=\"info-box\">\n <strong>\ud83d\udccd Communication de l’adresse<\/strong>\n L’adresse de retour sera communiqu\u00e9e au client <span class=\"highlight-bold\">uniquement apr\u00e8s validation \u00e9crite<\/span> de la demande de retour par GreenMotor.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article10\">\n <span class=\"article-number\">Article 10<\/span>\n <h2>P\u00f3ngase en contacto con<\/h2>\n <p>Pour toute question relative aux retours et remboursements :<\/p>\n <\/article>\n \n \n <div class=\"contact-section\">\n <h3>Contactez notre service client<\/h3>\n <div class=\"contact-info\">\n <div class=\"contact-item\">\n \ud83d\udce7 <a href=\"mailto:contact@greenmotor.eu\">contact@greenmotor.eu<\/a>\n <\/div>\n <div class=\"contact-item\">\n \ud83c\udf10 <a href=\"https:\/\/greenmotor.eu\/es\/\">www.greenmotor.eu<\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <div style=\"text-align: center;\">\n <a href=\"#\" class=\"back-to-top\">\u2191 Retour en haut<\/a>\n <\/div>\n <\/div>\n<\/body>\n<\/html>","protected":false},"excerpt":{"rendered":"<p>Politique de retours et de remboursements | GreenMotor GreenMotor Politique de retours et de remboursements Derni\u00e8re mise \u00e0 jour : 2026 La pr\u00e9sente politique de retours et de remboursements s’applique \u00e0 l’ensemble des ventes r\u00e9alis\u00e9es sur le site www.greenmotor.eu, exploit\u00e9 par la soci\u00e9t\u00e9 GreenMotor. \ud83d\udccb Sommaire Champ d’application Droit de r\u00e9tractation (clients particuliers) Conditions d’exercice […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[],"class_list":["post-363","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/pages\/363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/comments?post=363"}],"version-history":[{"count":1,"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/pages\/363\/revisions"}],"predecessor-version":[{"id":365,"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/pages\/363\/revisions\/365"}],"wp:attachment":[{"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/media?parent=363"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/folder?post=363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":363,"date":"2026-01-20T18:50:13","date_gmt":"2026-01-20T18:50:13","guid":{"rendered":"https:\/\/www.greenmotor.eu\/?page_id=363"},"modified":"2026-01-20T18:50:16","modified_gmt":"2026-01-20T18:50:16","slug":"politique-de-retours-et-de-remboursements","status":"publish","type":"page","link":"https:\/\/greenmotor.eu\/es\/politique-de-retours-et-de-remboursements\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"

<\/p>\n\n\n\n\n\n\n \n \n Politique de retours et de remboursements | GreenMotor<\/title>\n <meta name=\"description\" content=\"Politique de retours et de remboursements GreenMotor - Conditions d'exercice du droit de r\u00e9tractation pour particuliers et professionnels\">\n <meta name=\"robots\" content=\"noindex, nofollow\">\n <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=IBM+Plex+Sans:wght@400;500;600;700&family=Barlow:wght@700;800&display=swap\" rel=\"stylesheet\">\n <style>\n :root {\n --green-primary: #0FA958;\n --green-dark: #0D8A47;\n --dark-text: #111827;\n --neutral-text: #4B5563;\n --light-bg: #F9FAFB;\n --white: #FFFFFF;\n --border-color: #E5E7EB;\n --blue-info: #3B82F6;\n }\n \n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n \n body {\n font-family: 'IBM Plex Sans', sans-serif;\n color: var(--neutral-text);\n line-height: 1.7;\n background: var(--light-bg);\n }\n \n \/* Header *\/\n .legal-header {\n background: linear-gradient(135deg, var(--green-primary) 0%, var(--green-dark) 100%);\n color: var(--white);\n padding: 3rem 2rem;\n text-align: center;\n }\n \n .legal-header h1 {\n font-family: 'Barlow', sans-serif;\n font-size: clamp(2rem, 4vw, 3rem);\n font-weight: 800;\n margin-bottom: 1rem;\n }\n \n .company-name {\n font-size: 1.2rem;\n font-weight: 600;\n opacity: 0.95;\n margin-bottom: 0.5rem;\n }\n \n .last-update {\n opacity: 0.85;\n font-size: 0.9rem;\n margin-top: 1rem;\n }\n \n \/* Container *\/\n .legal-container {\n max-width: 900px;\n margin: -2rem auto 4rem;\n background: var(--white);\n border-radius: 16px;\n box-shadow: 0 10px 40px rgba(0, 0, 0, 0.08);\n padding: 3rem;\n }\n \n \/* Table of Contents *\/\n .toc {\n background: var(--light-bg);\n border-left: 4px solid var(--green-primary);\n padding: 2rem;\n margin-bottom: 3rem;\n border-radius: 8px;\n }\n \n .toc h2 {\n font-family: 'Barlow', sans-serif;\n font-size: 1.3rem;\n color: var(--green-primary);\n margin-bottom: 1.5rem;\n }\n \n .toc ol {\n margin-left: 1.5rem;\n }\n \n .toc li {\n margin-bottom: 0.7rem;\n }\n \n .toc a {\n color: var(--neutral-text);\n text-decoration: none;\n transition: color 0.3s ease;\n }\n \n .toc a:hover {\n color: var(--green-primary);\n }\n \n \/* Articles *\/\n .article {\n margin-bottom: 3rem;\n padding-bottom: 2rem;\n border-bottom: 1px solid var(--border-color);\n }\n \n .article:last-child {\n border-bottom: none;\n }\n \n .article-number {\n display: inline-block;\n background: var(--green-primary);\n color: var(--white);\n padding: 0.3rem 1rem;\n border-radius: 20px;\n font-size: 0.85rem;\n font-weight: 700;\n margin-bottom: 1rem;\n }\n \n .article h2 {\n font-family: 'Barlow', sans-serif;\n font-size: 1.6rem;\n color: var(--dark-text);\n margin-bottom: 1.5rem;\n font-weight: 700;\n }\n \n .article p {\n margin-bottom: 1.2rem;\n font-size: 1.05rem;\n }\n \n .article ul {\n margin: 1.5rem 0 1.5rem 2rem;\n }\n \n .article li {\n margin-bottom: 0.8rem;\n font-size: 1.05rem;\n position: relative;\n padding-left: 0.5rem;\n }\n \n .article li::marker {\n color: var(--green-primary);\n }\n \n \/* Info Boxes *\/\n .info-box {\n background: rgba(15, 169, 88, 0.05);\n border-left: 4px solid var(--green-primary);\n padding: 1.5rem;\n margin: 2rem 0;\n border-radius: 8px;\n }\n \n .info-box strong {\n color: var(--green-primary);\n display: block;\n margin-bottom: 0.5rem;\n font-size: 1.1rem;\n }\n \n .warning-box {\n background: rgba(245, 158, 11, 0.05);\n border-left: 4px solid #F59E0B;\n padding: 1.5rem;\n margin: 2rem 0;\n border-radius: 8px;\n }\n \n .warning-box strong {\n color: #F59E0B;\n display: block;\n margin-bottom: 0.5rem;\n font-size: 1.1rem;\n }\n \n \/* Highlight Text *\/\n .highlight-green {\n color: var(--green-primary);\n font-weight: 600;\n }\n \n .highlight-bold {\n font-weight: 700;\n color: var(--dark-text);\n }\n \n \/* Contact Section *\/\n .contact-section {\n background: linear-gradient(135deg, var(--green-primary) 0%, var(--green-dark) 100%);\n color: var(--white);\n padding: 2.5rem;\n border-radius: 12px;\n margin-top: 3rem;\n text-align: center;\n }\n \n .contact-section h3 {\n font-family: 'Barlow', sans-serif;\n font-size: 1.8rem;\n margin-bottom: 1.5rem;\n }\n \n .contact-info {\n display: flex;\n flex-direction: column;\n gap: 1rem;\n align-items: center;\n }\n \n .contact-item {\n display: flex;\n align-items: center;\n gap: 0.8rem;\n font-size: 1.1rem;\n }\n \n .contact-item a {\n color: var(--white);\n text-decoration: none;\n font-weight: 600;\n transition: opacity 0.3s ease;\n }\n \n .contact-item a:hover {\n opacity: 0.85;\n }\n \n \/* Legal Reference *\/\n .legal-ref {\n background: rgba(59, 130, 246, 0.05);\n border-left: 3px solid var(--blue-info);\n padding: 0.8rem 1.2rem;\n margin: 1.5rem 0;\n border-radius: 6px;\n font-size: 0.95rem;\n color: var(--neutral-text);\n }\n \n .legal-ref strong {\n color: var(--blue-info);\n }\n \n \/* Timeline *\/\n .timeline {\n position: relative;\n padding-left: 2rem;\n margin: 2rem 0;\n }\n \n .timeline::before {\n content: '';\n position: absolute;\n left: 0;\n top: 0;\n bottom: 0;\n width: 3px;\n background: var(--green-primary);\n }\n \n .timeline-item {\n position: relative;\n margin-bottom: 1.5rem;\n }\n \n .timeline-item::before {\n content: '';\n position: absolute;\n left: -2.6rem;\n top: 0.3rem;\n width: 12px;\n height: 12px;\n border-radius: 50%;\n background: var(--green-primary);\n border: 3px solid var(--white);\n box-shadow: 0 0 0 3px var(--green-primary);\n }\n \n \/* Back to Top *\/\n .back-to-top {\n display: inline-block;\n margin-top: 2rem;\n padding: 0.8rem 2rem;\n background: var(--green-primary);\n color: var(--white);\n text-decoration: none;\n border-radius: 8px;\n font-weight: 600;\n transition: all 0.3s ease;\n }\n \n .back-to-top:hover {\n background: var(--green-dark);\n transform: translateY(-2px);\n }\n \n \/* Responsive *\/\n @media (max-width: 768px) {\n .legal-container {\n margin: -1rem 1rem 2rem;\n padding: 2rem 1.5rem;\n }\n \n .legal-header {\n padding: 2rem 1.5rem;\n }\n \n .article h2 {\n font-size: 1.4rem;\n }\n }\n <\/style>\n<\/head>\n<body>\n \n <header class=\"legal-header\">\n <div class=\"company-name\">GreenMotor<\/div>\n <h1>Pol\u00edtica de devoluciones y reembolsos<\/h1>\n <div class=\"last-update\">Derni\u00e8re mise \u00e0 jour : 2026<\/div>\n <\/header>\n \n \n <div class=\"legal-container\">\n \n <p style=\"font-size: 1.1rem; margin-bottom: 2rem; color: var(--dark-text);\">\n La pr\u00e9sente politique de retours et de remboursements s’applique \u00e0 l’ensemble des ventes r\u00e9alis\u00e9es sur le site <strong><a href=\"https:\/\/greenmotor.eu\/es\/\" style=\"color: var(--green-primary);\">www.greenmotor.eu<\/a><\/strong>, exploit\u00e9 par la soci\u00e9t\u00e9 <strong>GreenMotor<\/strong>.\n <\/p>\n \n \n <div class=\"toc\">\n <h2>\ud83d\udccb Sommaire<\/h2>\n <ol>\n <li><a href=\"#article1\">Champ d’application<\/a><\/li>\n <li><a href=\"#article2\">Droit de r\u00e9tractation (clients particuliers)<\/a><\/li>\n <li><a href=\"#article3\">Conditions d’exercice du droit de r\u00e9tractation<\/a><\/li>\n <li><a href=\"#article4\">Exclusions du droit de r\u00e9tractation<\/a><\/li>\n <li><a href=\"#article5\">Proc\u00e9dure de retour<\/a><\/li>\n <li><a href=\"#article6\">Remboursement<\/a><\/li>\n <li><a href=\"#article7\">Produits d\u00e9fectueux ou non conformes<\/a><\/li>\n <li><a href=\"#article8\">Clients professionnels (B2B)<\/a><\/li>\n <li><a href=\"#article9\">Adresse de retour<\/a><\/li>\n <li><a href=\"#article10\">P\u00f3ngase en contacto con<\/a><\/li>\n <\/ol>\n <\/div>\n \n \n <article class=\"article\" id=\"article1\">\n <span class=\"article-number\">Article 1<\/span>\n <h2>Champ d’application<\/h2>\n <p>Les pr\u00e9sentes conditions s’appliquent exclusivement aux ventes conclues \u00e0 distance entre <span class=\"highlight-bold\">GreenMotor<\/span> et des clients particuliers ou professionnels, via le site internet <a href=\"https:\/\/greenmotor.eu\/es\/\" style=\"color: var(--green-primary); font-weight: 600;\">www.greenmotor.eu<\/a>.<\/p>\n <div class=\"info-box\">\n <strong>\ud83d\udccc Important<\/strong>\n Toute commande implique l’acceptation sans r\u00e9serve de la pr\u00e9sente politique.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article2\">\n <span class=\"article-number\">Article 2<\/span>\n <h2>Droit de r\u00e9tractation (clients particuliers)<\/h2>\n <div class=\"legal-ref\">\n <strong>Fondement l\u00e9gal :<\/strong> Articles L221-18 \u00e0 L221-28 du Code de la consommation\n <\/div>\n <p>Le client consommateur dispose d’un <span class=\"highlight-green\">d\u00e9lai de quatorze (14) jours calendaires<\/span> \u00e0 compter de la r\u00e9ception du produit pour exercer son droit de r\u00e9tractation, sans avoir \u00e0 motiver sa d\u00e9cision ni \u00e0 supporter d’autres co\u00fbts que ceux pr\u00e9vus par la loi.<\/p>\n <div class=\"info-box\">\n <strong>\u2709\ufe0f Notification de r\u00e9tractation<\/strong>\n La demande de r\u00e9tractation doit \u00eatre notifi\u00e9e par \u00e9crit \u00e0 l’adresse suivante :<br>\n \ud83d\udce7 <a href=\"mailto:contact@greenmotor.eu\" style=\"color: var(--green-primary); font-weight: 600;\">contact@greenmotor.eu<\/a>\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article3\">\n <span class=\"article-number\">Article 3<\/span>\n <h2>Conditions d’exercice du droit de r\u00e9tractation<\/h2>\n <p>Pour \u00eatre accept\u00e9, le retour doit respecter <span class=\"highlight-bold\">strictement<\/span> les conditions suivantes :<\/p>\n <ul>\n <li>Le produit doit \u00eatre <span class=\"highlight-green\">strictement neuf<\/span>, non utilis\u00e9<\/li>\n <li>Le produit doit \u00eatre retourn\u00e9 dans son <span class=\"highlight-green\">emballage d’origine<\/span>, complet et intact<\/li>\n <li>Aucun accessoire, notice ou \u00e9l\u00e9ment ne doit manquer<\/li>\n <li>Le produit ne doit pr\u00e9senter <span class=\"highlight-green\">aucune trace d’utilisation, de montage ou d’usure<\/span><\/li>\n <\/ul>\n <div class=\"warning-box\">\n <strong>\u26a0\ufe0f Attention<\/strong>\n Tout produit ne respectant pas ces conditions pourra \u00eatre refus\u00e9 ou faire l’objet d’une d\u00e9cote.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article4\">\n <span class=\"article-number\">Article 4<\/span>\n <h2>Exclusions du droit de r\u00e9tractation<\/h2>\n <div class=\"legal-ref\">\n <strong>Fondement l\u00e9gal :<\/strong> Article L221-28 du Code de la consommation\n <\/div>\n <p>Le droit de r\u00e9tractation ne s’applique pas notamment aux :<\/p>\n <ul>\n <li>Produits personnalis\u00e9s ou configur\u00e9s selon les sp\u00e9cifications du client<\/li>\n <li>Produits utilis\u00e9s, install\u00e9s ou mis en service<\/li>\n <li>Logiciels, licences num\u00e9riques ou contenus t\u00e9l\u00e9chargeables apr\u00e8s activation<\/li>\n <li>Produits d\u00e9t\u00e9rior\u00e9s apr\u00e8s livraison<\/li>\n <\/ul>\n <\/article>\n \n \n <article class=\"article\" id=\"article5\">\n <span class=\"article-number\">Article 5<\/span>\n <h2>Proc\u00e9dure de retour<\/h2>\n <p>Tout retour doit faire l’objet d’une <span class=\"highlight-bold\">demande pr\u00e9alable \u00e9crite<\/span> aupr\u00e8s du service client GreenMotor.<\/p>\n <div class=\"warning-box\">\n <strong>\u26a0\ufe0f Important<\/strong>\n Aucun retour ne sera accept\u00e9 sans validation pr\u00e9alable.\n <\/div>\n <div class=\"timeline\">\n <div class=\"timeline-item\">\n <strong>\u00c9tape 1 :<\/strong> Envoi de la demande de retour par email \u00e0 contact@greenmotor.eu\n <\/div>\n <div class=\"timeline-item\">\n <strong>\u00c9tape 2 :<\/strong> Validation de la demande par GreenMotor (sous 48h)\n <\/div>\n <div class=\"timeline-item\">\n <strong>\u00c9tape 3 :<\/strong> R\u00e9ception de l’adresse de retour et des instructions\n <\/div>\n <div class=\"timeline-item\">\n <strong>\u00c9tape 4 :<\/strong> Exp\u00e9dition du produit (frais \u00e0 la charge du client)\n <\/div>\n <\/div>\n <div class=\"info-box\">\n <strong>\ud83d\udcb0 Frais de retour<\/strong>\n Les frais de retour sont \u00e0 la charge du client, sauf en cas d’erreur imputable \u00e0 GreenMotor ou de produit reconnu d\u00e9fectueux.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article6\">\n <span class=\"article-number\">Article 6<\/span>\n <h2>Remboursement<\/h2>\n <p>Sous r\u00e9serve de conformit\u00e9 du produit retourn\u00e9, GreenMotor proc\u00e9dera au remboursement dans un d\u00e9lai maximal de <span class=\"highlight-green\">quatorze (14) jours<\/span> \u00e0 compter de la r\u00e9ception effective du produit.<\/p>\n <div class=\"info-box\">\n <strong>\ud83d\udcb3 Modalit\u00e9s de remboursement<\/strong>\n Le remboursement sera effectu\u00e9 via le <span class=\"highlight-bold\">moyen de paiement utilis\u00e9 lors de la commande<\/span>.\n <\/div>\n <div class=\"warning-box\">\n <strong>\u26a0\ufe0f Attention<\/strong>\n Les frais de livraison initiaux ne sont pas rembours\u00e9s, sauf en cas de manquement imputable \u00e0 GreenMotor.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article7\">\n <span class=\"article-number\">Article 7<\/span>\n <h2>Produits d\u00e9fectueux ou non conformes<\/h2>\n <div class=\"legal-ref\">\n <strong>Fondement l\u00e9gal :<\/strong> Articles L217-3 et suivants du Code de la consommation\n <\/div>\n <p>En cas de produit d\u00e9fectueux ou non conforme \u00e0 la commande, le client doit notifier GreenMotor dans un d\u00e9lai de <span class=\"highlight-green\">quarante-huit (48) heures<\/span> suivant la r\u00e9ception du produit, en fournissant tous justificatifs n\u00e9cessaires (photos, vid\u00e9os).<\/p>\n <p>Apr\u00e8s analyse, GreenMotor proposera :<\/p>\n <ul>\n <li><span class=\"highlight-green\">La r\u00e9paration<\/span><\/li>\n <li><span class=\"highlight-green\">Le remplacement<\/span><\/li>\n <li>Ou <span class=\"highlight-green\">le remboursement<\/span> du produit<\/li>\n <\/ul>\n <div class=\"info-box\">\n <strong>\u2705 Frais pris en charge<\/strong>\n Les frais de retour seront alors pris en charge par GreenMotor.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article8\">\n <span class=\"article-number\">Article 8<\/span>\n <h2>Clients professionnels (B2B)<\/h2>\n <p>Sauf stipulation contraire, les ventes r\u00e9alis\u00e9es aupr\u00e8s de professionnels ne b\u00e9n\u00e9ficient pas du droit de r\u00e9tractation.<\/p>\n <div class=\"warning-box\">\n <strong>\ud83d\udccb Examen au cas par cas<\/strong>\n Toute demande de retour fera l’objet d’un examen au cas par cas, sans obligation d’acceptation de la part de GreenMotor.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article9\">\n <span class=\"article-number\">Article 9<\/span>\n <h2>Adresse de retour<\/h2>\n <div class=\"info-box\">\n <strong>\ud83d\udccd Communication de l’adresse<\/strong>\n L’adresse de retour sera communiqu\u00e9e au client <span class=\"highlight-bold\">uniquement apr\u00e8s validation \u00e9crite<\/span> de la demande de retour par GreenMotor.\n <\/div>\n <\/article>\n \n \n <article class=\"article\" id=\"article10\">\n <span class=\"article-number\">Article 10<\/span>\n <h2>P\u00f3ngase en contacto con<\/h2>\n <p>Pour toute question relative aux retours et remboursements :<\/p>\n <\/article>\n \n \n <div class=\"contact-section\">\n <h3>Contactez notre service client<\/h3>\n <div class=\"contact-info\">\n <div class=\"contact-item\">\n \ud83d\udce7 <a href=\"mailto:contact@greenmotor.eu\">contact@greenmotor.eu<\/a>\n <\/div>\n <div class=\"contact-item\">\n \ud83c\udf10 <a href=\"https:\/\/greenmotor.eu\/es\/\">www.greenmotor.eu<\/a>\n <\/div>\n <\/div>\n <\/div>\n \n \n <div style=\"text-align: center;\">\n <a href=\"#\" class=\"back-to-top\">\u2191 Retour en haut<\/a>\n <\/div>\n <\/div>\n<\/body>\n<\/html>","protected":false},"excerpt":{"rendered":"<p>Politique de retours et de remboursements | GreenMotor GreenMotor Politique de retours et de remboursements Derni\u00e8re mise \u00e0 jour : 2026 La pr\u00e9sente politique de retours et de remboursements s’applique \u00e0 l’ensemble des ventes r\u00e9alis\u00e9es sur le site www.greenmotor.eu, exploit\u00e9 par la soci\u00e9t\u00e9 GreenMotor. \ud83d\udccb Sommaire Champ d’application Droit de r\u00e9tractation (clients particuliers) Conditions d’exercice […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[],"class_list":["post-363","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/pages\/363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/comments?post=363"}],"version-history":[{"count":1,"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/pages\/363\/revisions"}],"predecessor-version":[{"id":365,"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/pages\/363\/revisions\/365"}],"wp:attachment":[{"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/media?parent=363"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/greenmotor.eu\/es\/wp-json\/wp\/v2\/folder?post=363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}